Transport and Infrastructure Minister Abdulkadir Uraloğlu announced that the application process for passenger rights in aviation has completely digitized. Minister Uraloğlu introduced a new service in aviation. Minister Uraloğlu stated that with the Passenger Rights Module integrated into the KDM-ERP system, passenger complaints and requests will be managed from a single point entirely digitally. Bringing airlines, citizens, and DGCA together in the digital environment, Minister Uraloğlu said, “Passengers will no longer have to communicate their requests first to the operator and then to the administration. They can initiate the process with just one click.” “THE PROCESS WILL INVOLVE DGCA DIRECTLY” Uraloğlu emphasized that applications made through the KDM-ERP system will be first evaluated by the airline, and in cases where the passenger and the airline cannot agree, the DGCA will be involved in the process. PHYSICAL DOCUMENT AND EMAIL ERA IS OVER Uraloğlu mentioned that under the system, application processes will speed up, and applications will be processed much faster. “The era of physical documents and emails is over. Passengers will conduct all their requests and complaints only online through the KDM-ERP system,” he stated. “THERE WILL BE NO UNMONITORED AREAS IN AVIATION” Uraloğlu highlighted that the KDM-ERP system will not only cover passenger rights applications but also all processes related to aviation. He stated, “With the system, no area in aviation will be left unsupervised or untraceable. The entire aviation sector will adopt a centralized process management structure. There will be no unmonitored areas in civil aviation.” 1 MILLION APPLICATIONS EXPECTED ANNUALLY Reminding that the number of passenger applications reaching the DGCA in 2024 was around 18,000, Uraloğlu said, “With the new system, we expect this number to increase to 1 million. Because now, applications going directly to the airline will also be conducted through this platform. The system’s inclusiveness is much wider.” “WE HAVE PIONEERED A MODEL” Uraloğlu pointed out that similar online application systems exist in European Union countries but emphasized that the structure established in Turkey is more comprehensive. He stated, “By bringing passengers, airlines, and administrations together in a single system, we have pioneered a model in the digitization of passenger rights.”